Animal Care & Services (ACS) is a full-service division that offers the community many valuable programs and services. Within ACS are four units: Field Operations, Medical Operations, Shelter Operations and Administration. Although each unit is responsible for different aspects of ACS, they are dependent upon each other and work together cohesively to best benefit both the animals and the community.
"It is the mission of San Jose Animal Care & Services to provide a welcoming and humane place for animals and those who care for them; to protect, educate and serve the public; to develop programs that improve the lives of people and animals; and to create opportunities for our community and supporters to help us succeed."
The City of San José created the Animal Care & Services division in 2001 in response to the Humane Society Silicon Valley's notification that they could no longer continue providing shelter and field service contracts for Santa Clara County. With the completion of the City of San José's new Animal Care Center in 2004, the City of San José itself is now providing shelter and field services for San José residents and for residents of Cupertino, Los Gatos, Milpitas, and Saratoga.