To promote and protect the health, safety and welfare of animals and people.
We envision the day when every pet born has a good home and is cared for all its life, and no person is ever endangered by an animal.
We value each employee, volunteer and partner contributing to the professional delivery of excellent customer service and the humane treatment of animals, in an atmosphere of open, honest communication, predicated on our respect for and trust in each other. Our values depict the highest standards of:
Respect – We pledge to treat each person thoughtfully, politely and kindly regardless of rank or relationship.
Trust – We strive to conduct ourselves in an honest, ethical, professional and respectful manner in everything we think, do and say, inspiring confidence in our abilities and our honesty.
Open and Honest Communication â€“ We commit to complete transparency in all forms of communication and to carefully listen to the communications of one another.
Customer Service – We pledge to provide our best service to every customer, whether an internal or an external customer, every time.
Humane Treatment – At all times and in all places, we vow to care compassionately, advocate actively and work tirelessly to insure the best possible environment for all animals.
Our Service Theme
Creating a Humane LA